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EzyDog FAQ and policies


How long will it take for my order to arrive?

Normally we ship within 48 hours during business days. We ship via Australia Post. Depending on where you live Regular Post is 3-5 working days and Express Post is 1-3 working days. If you cannot track your package via the link we send you, please contact our Customer Support immediately.

How much is Shipping?

We charge a flat rate of $8.95 for all orders under $100. We also offer Express Shipping on orders for a flat rate of $15.95. All orders over $100 qualify for free standard shipping

Where is EzyDog located and operated from?

EzyDog HQ is based in the Gold Coast of Australia and our products are available for purchase worldwide. If you cannot find EzyDog in your region, or a website that services your location, please contact us and we will assist you to the best of our ability!

What is the return policy and warranty for EzyDog products?

We stand by the quality and durability of our products. If you're not satisfied with your purchase, please review our return policy on our website for details on returns and exchanges. Additionally, most of our products come with a 1 year warranty – please read our policy first before enquiring about your warranty. Check the individual product descriptions for specific warranty information or you can email us via

What if my Harness doesn’t fit?

If you’ve purchased a Harness that doesn't fit your pup correctly, we can provide a free consultation to help. You can also return your Harness within 30 days (unused of course) and we will happily exchange it. If you’re not happy with the product, we offer refunds as well. Please email us at:

How can I track my order?

Once your order is shipped, you will receive a tracking number and instructions via email. You can use this tracking number to monitor the status and location of your shipment. If you have any concerns or issues with your order, our customer support team can also readily assist you.

Do you offer international shipping?

Unfortunately, we do not at this stage. EzyDog products are available in most regions of the world. Should you not be able to access our products in your region, please contact us via our Contact Us page and we will assist you wherever possible.

Product Queries

How have we tested the Drive Harness for safety standards?

The DRIVE Harness underwent an intensive development phase spanning just over 2 years, which included rigorous materials and design testing. This comprehensive testing process was carried out by an independent group with certification to assess and approve various automotive products, ranging from seat belts and child seats to 4WD bull bars and ambulance stretchers. Their expertise extends to testing products for reputable brands like Holden and KIA, as well as numerous local and international manufacturers. In particular, testing for compliance with both EU and Australian standards was conducted at a minimum speed of 48 kph, aligning with the Australian Standard speed for all similar assessments. Some of the tests even exceeded speeds of 50 kph, highlighting the harness's robust performance in meeting the requirements of International standards. At the end of each test, all Drive Harnesses were still functional and showed no failures in material. See testing in action here -

What is the difference between the DFD and DFD BOOST?

The DFD (Dog Flotation Device) and DFD BOOST share a common goal: to ensure your dog's safety in the water. However, there are distinct differences between the two styles. The DFD Boost boasts an updated, more ergonomic design with slightly thinner foam, offering greater freedom of movement, which makes it an excellent choice for active dogs. On the other hand, if your dog is a stockier breed, has an injury or impairment or on the slower side, we recommend the Standard DFD for added support and stability. Regardless of your choice, both styles are crafted using the highest quality materials, prioritising your dog's safety and comfort above all else.

What is the main difference between all the Harnesses?

EzyDog offers a variety of harnesses to cater to different needs and preferences. The main differences lie in design, purpose, and features. For example, the Convert Harness is known for its versatility and strength for larger breeds, the Chest Plate Harness provides ergonomic support and the broadest range of adjustment for growing pups, and the Quick Fit Harness is lightweight and designed for easy, one-click use. The Express Harness is a more durable design and can be customised. Our X-Link Harness includes a front and rear D-Ring, allowing for front or dual attachment points. Explore our range to find the harness that best suits your dog's unique requirements. Keep an eye out for the icons in the product descriptions or shop by the size of your dog for our recommendations.

Do you use Stainless Steel on all your products?

We use a range of materials on the products. We prioritise durability and safety in our products. Stainless Steel is a material known for its strength and resistance to rust and corrosion, and we use this on some key components we think require this type of metal. We use a variety of other corrosion-resistant materials or coatings to make our products last, chosen based on their compatibility with other materials used in the product construction.

How do I measure my dog for the right Harness size?

Measuring your dog for a harness is essential to ensure a comfortable fit. Typically, you'll need to measure your dog's girth (around the widest part of the chest) and sometimes their neck circumference. Check the specific product page for detailed sizing guidelines to find the perfect fit for your dog. You can see the ‘how to measure fit’ video here.

Can I wash my EzyDog products, such as Harnesses or Leashes?

Most of our products are machine washable but can be easily cleaned by hand. We recommend using a damp cloth to wipe down or a lukewarm hand wash, then dry in the shade, before choosing a gentle machine wash, preferably done in a laundry bag.

Are EzyDog products suitable for all dog breeds and sizes?

We offer a wide range of products designed to accommodate various dog breeds and sizes. However, it's essential to check the specific product's size and weight guidelines to ensure it's appropriate for your dog. If you are unsure, our customer support team can provide personalised recommendations via our BOOK A CONSULT feature.

How can I contact EzyDog customer support?

You can reach our friendly customer support team through the Contact Us Page. Whether you have questions about products, orders, or need recommendations for your dog, we're here to help you (and your dog) have the best experience possible.

Rules for the 1 Year Warranty

EzyDog Australia guarantees our pet accessories at time of purchase against material defects and workmanship for one year. If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This does not include chewing or abuse.

If you are unable to return an item at the original place of purchase, or if you have purchased the product from Ezydog Australia Website, please provide the details of the issue as well as a picture showing the defective issue. Send to:

Please note the 1 Year Warranty DOES NOT apply to any LOGIN Branded Products or ODR OUT Products.