Shipping policy

 

Shipping

* For all orders under $85, we charge a flat rate of $4.99 per order for Standard Shipping .
* No shipping charges will be added for orders over $85 and will be allocated Standard Shipping (Australia Only).

* Express Shipping is a Flat Rate of $12.99 per order (Australia Only).

A tracking email will be sent to the email address submitted with the order when the order ships.

Note: We do not ship internationally.

Transit Timing: 

EzyDog are not responsible for transit times as we use Australia Post for all shipping and are subject to their scheduling. However here is a guide to their estimated shipping times so you can know when to expect your package.

https://auspost.com.au/business/shipping/delivery-speeds-and-coverage

Refused Shipments
Once an order has been sent from EzyDog Australia, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.

PLEASE NOTE: YOU WILL NEED TO CONTACT AUSTRALIA POST DIRECTLY FOR ANY ISSUES REGARDING THE PROGRESS OF YOUR EZYDOG SHIPMENT.
YOU CAN CONTACT AU POST HERE: https://auspost.com.au/help-and-support